At MotoSeat, we take pride in providing high-quality, custom seat covers and accessories for your ride. If you are not completely satisfied with your purchase, we’re here to help.
Returns & Exchanges
Custom Seat Covers & Special Orders
Due to the custom nature of our seat covers, all custom orders are final sale and cannot be returned or exchanged unless there is a defect or an error on our part. Please ensure your order details (including colors, stitching, and seat model) are correct before finalizing your purchase.
Non-Custom Products
For non-customized items, you may return or exchange your purchase within 30 days of delivery, provided that:
- The item is unused, uninstalled, and in its original packaging.
- The item is not damaged and free from dirt, pet hair, or any signs of use.
To initiate a return, please get in touch with our support team at info@motoseat.com with your order number and reason for the return.
Return Process
- Request a Return: Email our team at info@motoseat.com within 30 days of receiving your order.
- Receive Approval: If your return meets our criteria, we will provide a return authorization number and instructions.
- Ship the Item Back: You are responsible for return shipping costs. We recommend using a trackable shipping service.
- Inspection & Refund: Once received, we will inspect the item and process a refund to your original payment method within 5-7 business days (minus any applicable restocking fees).
Damaged or Defective Items
If you receive a defective or incorrect item, please contact us within 7 days of delivery with photos of the issue. We will replace the item or issue a refund at no cost to you.
Refunds & Processing Time
- Refunds will be issued to the original payment method.
- Shipping fees are non-refundable unless the return is due to an error on our part.
- A restocking fee of up to 15% may apply for non-custom items.
Exclusions
We do not accept returns on:
- Custom-made seat covers
- Items purchased during clearance or promotional sales
- Installed or used products
For any questions or concerns, feel free to reach out to our customer service team at info@motoseat.com.